Everything you need to know about your account — from getting started to advanced features.
Your account is ready in four simple steps. Here's what to expect after you sign up.
Verify your email
Enter the 6-digit code sent to your inbox. Codes expire after 10 minutes — request a new one from the same page if needed. Check your spam folder if it doesn't arrive.
Complete KYC
Upload a government-issued photo ID (passport, national ID, or driver's licence) plus a selfie. Verification typically takes 24–48 hours. You'll receive an email once approved.
Activate your account
Some account plans require a minimum first deposit before full access is unlocked. The exact amount — if any — is shown in the activation banner on your dashboard.
Start banking
Once active you can view your virtual card details, make deposits, send transfers, and explore all features from your dashboard.
Add funds to your wallet using the method that works best for you.
Bank Transfer (ACH / Wire)
Use your unique account number and routing number to send a transfer from any external bank. ACH transfers typically settle in 1–3 business days; wires are usually same-day.
Card Deposit
Add funds using a debit or credit card. Enter your card details on the Deposit page. Card deposits are typically instant but may go through a brief security review.
Where to find your details
Go to Wallet → tap 'Deposit' or 'View Account Details'. Your account number and routing number are shown there. Copy them directly to avoid typos.
Crypto Deposit
Send supported cryptocurrencies (BTC, ETH, USDT, and more) to your unique deposit address. Funds are credited after the required number of network confirmations.
Always double-check your account number before sending a transfer. BlueCrown cannot recover funds sent to an incorrect account number.
Send money instantly to other BlueCrown users or to external bank accounts.
By @tag
The fastest way to send. Every user has a unique @tag (e.g. @john1234). No routing number needed — funds arrive instantly.
By email
Enter the recipient's email address. If they have a supported account their name is shown before you confirm.
By account number
Enter the recipient's account number. For external institutions also enter the routing number. A small fee applies for cross-institution transfers.
Transfer limits & timing
Manage your virtual and physical cards, spending controls, and card security.
Virtual Cards
Available instantly after account activation. Use your card number, expiry, and CVV for any online purchase. Card details are shown in the Cards section of your dashboard.
Physical Cards
Order a physical card from the Cards page. Delivery typically takes 5–10 business days. Once it arrives, activate it in-app before first use.
Freeze / Unfreeze
Cards → select card → Freeze. The card is blocked instantly. Unfreeze the same way — no waiting.
Spending limits
Set daily, weekly, or monthly spending caps per card. Changes take effect immediately.
Lost or stolen
Freeze the card immediately from the app, then contact support to request a replacement.
Card controls
Toggle online payments, international transactions, contactless, and ATM withdrawals individually per card.
Your account uses multiple layers of protection. Here's what they are and how to manage them.
Transaction PIN
A 4-digit PIN is required to confirm sensitive actions (transfers, PIN changes). Set yours in Settings → Security. After 5 incorrect attempts your PIN is temporarily locked.
Password
Your password is used to log in. Reset it any time via 'Forgot password' on the login page — a one-time code is sent to your email.
Suspicious activity
You'll receive an instant notification for every login and transaction. If you see activity you don't recognise, freeze your card immediately and contact support.
Session management
Review and sign out active sessions in Settings → Security → Active Sessions. Use 'Sign out all devices' if you believe your account has been compromised.
We are required by law to verify the identity of all account holders before certain features are enabled.
Documents accepted
Passport · National ID · Driver's licence
Review time
24 – 48 hours
Result
Email + in-app notification
Tips for approval
Make sure documents are not expired. Photos must be clear, unobstructed, and show all four corners. Selfies must match your ID photo.
If you are rejected
You'll receive a reason by email. You can re-submit corrected documents from the KYC section of your dashboard.
What KYC unlocks
Full dashboard access, higher transfer limits, physical card ordering, and any features that require identity confirmation.
Transparent pricing — no hidden charges. Fees vary by transfer type and are always shown before you confirm.
| Action | Fee |
|---|---|
| Account opening | Free |
| Deposit (bank transfer) | Free |
| Deposit (card) | Free |
| Same-account transfer | Free |
| Cross-institution transfer | From $3.00 |
| ATM withdrawal | Varies by ATM |
| Virtual card | Free |
| Physical card (first issue) | Free or plan-dependent |
Exact cross-institution fees are calculated and displayed before you confirm any transfer.
Quick answers to the most common questions. Can't find what you're looking for? Contact our support team.
Our support team is available 24/7. Open a ticket, start a live chat from inside your dashboard, or email us directly.